Last updated: August 25, 2026

At Textu, we want you to feel confident every time you order from us. If something isn’t quite right with your skinny tie or bow tie, here’s exactly how our return and refund process works.

How Refunds Work

Once we’ve received and checked your returned item:

  • Your refund is processed within 7 business days
  • Refunds go back to the original payment method used at checkout
  • You’ll get a confirmation email once the refund is on its way
  • If it’s been longer than 7 business days and you haven’t seen the refund, email us at support@textu.shop and we’ll look into it

Return Window

You have 30 days from the date your order is delivered to request a return. Requests made after this window typically won’t be accepted.

What Qualifies for a Return

For a return to be approved, the item needs to meet all of the following:

  • Unused and in its original, unworn condition
  • Returned in its original packaging
  • All tags, labels, and accessories still attached
  • Accompanied by proof of purchase, such as your order confirmation

Items that don’t meet these conditions may be sent back to you rather than refunded.

What Doesn’t Qualify

We’re unable to accept returns in these cases:

  • The item shows signs of wear, damage, or has been altered or worn after delivery
  • Original packaging, tags, or accessories are missing
  • The return request comes in after the 30-day window has closed

Return Shipping

Once your return is approved, you’ll be responsible for shipping the item back to us. Please note:

  • Return shipping costs are covered by the customer
  • We don’t charge any restocking or handling fees
  • No hidden deductions are taken from your refund once it’s approved

How to Start a Return

  • Email our support team at support@textu.shop with your order number and the reason for your return
  • Wait for approval and follow the return instructions we send you
  • Repack the item carefully in its original packaging
  • Ship it back to us using a trackable shipping method

Returns sent without prior approval, or packaged improperly, may be declined.

Exchanges

We do offer exchanges. If you’d like a different size, style, or color, reach out to our support team with your order number and we’ll walk you through the process once your original item is received and inspected.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn’t what you ordered, let us know within 30 days of delivery. To help us sort it out quickly, send along photos of:

  • The item itself
  • The packaging it arrived in
  • The shipping label

From there, we’ll either send a replacement or issue a full refund, whichever fits the situation. If tracking shows an order as delivered but it never reached you, we’ll work with the carrier to look into what happened.

Order Cancellations

Orders can be canceled before our daily cut-off time of 5:00 PM Eastern Time, on the same day the order was placed. Once an order has moved into processing or shipped out, it can no longer be canceled and would need to go through the standard return process above.

Contact Us

For any questions about a return, exchange, or refund, reach out to:

Store Name: Textu
Address: 16 E 81st St, New York, NY 10028, USA
Phone: +1 (646) 538-1082
Email: support@textu.shop

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Time Zone: Eastern Time (GMT-05:00)