Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes, every order qualifies for free standard shipping.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once shipped, delivery generally takes 4–6 business days, putting the total estimated delivery time at around 5–8 business days from the date of purchase.
What time is your order cut-off?
Our daily cut-off is 5:00 PM Eastern Time. Orders placed after that will start processing the next business day.
How do I track my order?
You’ll get a shipping confirmation email with your tracking number as soon as your order ships. It can take up to 48 hours for tracking to update.
My tracking hasn’t updated yet — what should I do?
That’s normal within the first 48 hours after shipment. If it’s been longer and nothing’s changed, reach out to our support team and we’ll look into it.
Do you ship outside the US?
Not at the moment. We currently ship exclusively within the United States.
What’s your return policy?
You have 30 days from delivery to request a return. Items need to be unused, in original condition, and returned with all original packaging, tags, and accessories.
Do I have to pay for return shipping?
Return shipping is the customer’s responsibility, and there are no restocking or handling fees on approved returns.
How do I start a return?
Email us at support@textu.shop with your order number and reason for the return, and we’ll send over the next steps once it’s approved.
Are there any restocking fees?
No, we don’t charge restocking or handling fees on any approved return.
Can I exchange an item instead of returning it?
Yes, we’re happy to help with exchanges. Just reach out to our support team with your order number and we’ll guide you through it.
When will I get my refund?
Once your return arrives and is inspected, refunds are issued within 7 business days to your original payment method.
What if my order arrives damaged, defective, or wrong?
Contact us within 30 days of delivery with photos of the item, its packaging, and the shipping label, and we’ll sort out a replacement or refund depending on the situation.
What payment methods can I use?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Is checkout secure?
Yes, all transactions run through SSL-encrypted, PCI-DSS compliant payment gateways.
Do you keep my payment details on file?
No, we never store or have access to your full card information.
When does my card get charged?
Your payment is processed as soon as your order is successfully placed.
What currency are prices shown in?
All prices and charges are in U.S. Dollars (USD).
Can I cancel my order?
Yes, as long as it’s before our 5:00 PM Eastern Time cut-off on the day you placed it. Once an order has started processing or shipped, it can’t be canceled.
Can I make changes to my order after placing it?
Reach out as soon as you can. If the order hasn’t started processing yet, we may be able to make changes.
Contact Us
Store Name: Textu
Address: 16 E 81st St, New York, NY 10028, USA
Phone: +1 (646) 538-1082
Email: support@textu.shop
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Time Zone: Eastern Time (GMT-05:00)